Privacy Policy for Cartographer Auto Spa

Cartographer Auto Spa is committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our site, use our car wash locator app, or engage with our automotive services.

Information We Collect

We collect various types of information to provide and improve our services to you.

Personal Data You Provide Voluntarily:

• Contact Information: Such as your name, email address, phone number, and postal address (for loyalty programs or service bookings).
• Payment Information: When you make a purchase, we collect payment card details or other transactional information. This data is processed securely by third-party payment processors.
• Vehicle Information: Details about your vehicle (make, model, license plate) for service appointments, loyalty programs, or subscription packages.
• Loyalty Program Data: Information related to your participation in our loyalty programs, including your accumulated points, rewards, and redemption history.
• Communication Data: Records of your communications with us, including inquiries, feedback, or support requests.

Information Collected Automatically:

• Usage Data: Information about how you access and use our site and car wash locator app, including your IP address, browser type, operating system, pages visited, time spent on pages, and referring URLs.
• Location Data: If you grant permission, we collect precise location data from your mobile device when using our car wash locator app to help you find nearby services. This data is used to provide relevant service recommendations and for dynamic pricing models based on local conditions.
• Device Information: Information about the device you use to access our services, such as device identifiers and mobile network information.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our service and hold certain information. These help us understand site usage, remember your preferences, and deliver targeted advertising.

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and Managing Services: To process your car wash and detailing orders, manage your subscription packages, and administer loyalty programs.
• Personalisation: To tailor your experience, including personalised offers, service recommendations, and dynamic pricing based on factors like traffic and weather.
• Communication: To send you service updates, promotional materials, and respond to your inquiries.
• Improving Our Services: To analyze usage patterns, diagnose technical issues, and enhance the functionality and features of our site and app.
• Security and Fraud Prevention: To protect our services and users from fraudulent or illegal activities.
• Compliance: To comply with legal obligations and enforce our terms and conditions.

Disclosure of Your Information

We may share your information with trusted third parties under certain circumstances:

• Service Providers: We employ third-party companies and individuals to facilitate our service, such as payment processors, analytics providers, and marketing partners. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.
• Legal Requirements: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

Data Security

The security of your data is paramount to us. We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Data Protection Rights (GDPR)

In accordance with the General Data Protection Regulation (GDPR), you have certain rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the details below.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, your data, or would like to exercise one of your data protection rights, please contact us:

Cartographer Auto Spa

18 Marina Boulevard, #09-02 MBFC Tower 1, Singapore, Central Region, 018980, Singapore